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Retail | Marketing Professional | Customer Care | Contact Centre


 

About Your r  r  r


    
  Retail
 Whether your goal is to improve your quality of service and credibility, or to increase sales and income, we certainly have the right means for you.

It is a well-known fact today that most consumers make their brand selection in the store, while shopping.
You could easily draw their attention with a Dynamic Display, advertising and promoting new products exactly when it is most effective: at Point of Sale. 

You will achieve complete and inclusive promotion action by adding a Voice Portal and allow access from the most trivial communication tool of your consumers: the Phone.

Upgrade your services by applying CRM tools such as delivery  of notifications FAQ , stock availability and allow your customers a 24/7 access to info.

These are just few of many solutions that recent technological innovations enable us to provide and that do not require any additional human-resources!
 
     
 


Marketing Professional
The key to success in today’s tough market is to always be one step ahead of your competitors.
Seeking for original ideas that are inventive and cost-effective?

Our mission is to provide you with the most appropriate and innovative technologies to perform smart marketing.
Catching your customer’s attention at the right place & time is simple with our Display and Mobile solutions:

1. Upgrade customers’ shopping experience by using dynamic digital displays & Interactive kiosks; These devices enhance any store, showroom or public area, provide information, increase interest & sales, and influence consumers at time of purchase.

2. Phone applications allow customers to experience a whole variety of interactions – from fun and games, competitions and lotteries, to info about events located nearby.

 
 
 

   
  Customer Care
In order to provide efficient service to your clients you need the technological tools that allow you to take immediate care of any of their requests or problems.
Our multiple solutions are divided into two main categories:

1. Services given at point of service or at local branch:
Information and services can be given to your consumer’s by Interactive kiosks or dynamic displays, available to them also after working hours.

2. Services given by phone or mobile:           
Automation of common processes simplifies your customer’s experience. In additions, it permits you to expand your range of services.
 
       
 


Contact Centre
It is a great challenge to provide customers with the high quality service and the rapid response they are expecting. 

For the creation of a more effective call centre to complement your company you can rely on our experience in the field and on the technologies we use to help you handle this challenge.

The decision to outsource your company's customer service or customer management function can be one of the most critical you make. We hold a range of solutions through which your costumers can enjoy self-service with user-friendly automated processes. Implementing those allows you to deal with overflows, and yield tremendous cost savings.

You could improve your call centre’s internal management using the internal corporate solutions we provide with dynamic digital signage.

 
 

 

 

 

    
   


 

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CYTAL Business Systems BVBA - 11 Klapdorp, 2000 Antwerp, Belgium